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Samuel Windsor NZ Limited Terms & Conditions

The terms and conditions apply to the use of the Samuel Windsor NZ website. By placing an order with us, you are agreeing to accept these terms and conditions (The Conditions). Please note, these terms and conditions can change and you should not use this website if you do not agree with any of the conditions below: If you have any queries relating to our terms and conditions, please contact us at sales@samuelwindsor.co.nz before placing an order.

General Information

The following terms and conditions will apply between you and Samuel Windsor NZ Limited when you buy any item from Samuel Windsor NZ - The Conditions do not affect your statutory rights.

Your contract for purchases made through Samuel Windsor NZ and you undertake that all goods ordered by you are for your own private and domestic use only and are not being bought by you for resale.

You must be sixteen years old or older to use this site. If you are under sixteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian.

You warrant that all details you provide to Samuel Windsor NZ for the purpose of ordering or purchasing goods are true, accurate, current and complete.

You agree that e-mail can be used as a long-distance means of communication.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from Samuel Windsor NZ under your own username and password.

It is a crime to use a false name or a known invalid credit or debit card to order. Anyone caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.

Samuel Windsor NZ reserve the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice.

Ordering

When placing an order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance and product availability.

Availability information for products is listed on each individual product description.

All prices listed on Samuel Windsor NZ are correct at the time of entering the information, however, we reserve the right to change prices of any product at any time. All prices are subject to the appropriate level of GST.

No contract for the sale of any product will exist between you and Samuel Windsor NZ until we accept your order by dispatching the product to you.

If your order has not been accepted, you will receive an email from us telling you the reasons why.

Delivery & Rates

The delivery period stated within which you will receive your order is approximate. Goods will be sent to the delivery address confirmed by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

All Orders within New Zealand are subject to Free Delivery.

Payment

Samuel Windsor NZ accept most major credit/debit cards. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay and your order will not be accepted.

The name that will appear on your statement for your transaction will be Samuel Windsor NZ Limited and all transactions will be in NZ$.

Cancelling an Order

If you haven’t submitted an order, you may clear the items in your shopping basket at any time by clicking the ‘Remove’ button next to the product you do not wish to purchase in your shopping basket.

If you have placed an order but then wish to change it, please contact us as soon as you can, as orders will normally be picked and dispatched same/next day. You can contact us at sales@samuelwindsor.co.nz or on 09 575 0946 Mon-Fri 09:00 to 17.00

Once an order has been placed & dispatched it cannot be cancelled.

Liability

We do not accept liability (except as set out below) for any errors and/or omissions contained in our website and reserve the right to change information, prices, designs, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your payment card.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at sales@samuelwindsor.co.nz within 7 working days of delivery of the goods and you return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights. Please also refer to faulty goods above.

We have taken every measure to provide accurate product images for each product for sale on the site. However, due to a number of different variables such as Internet browsers, monitor colour contrasts etc, we cannot be held responsible or liable for any differences in colour between the image and the actual product.

Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site.

We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

Third Party Information

We cannot be held responsible for material displayed on third party websites or any other written material. The only prices that apply for Samuel Windsor NZ products are those stated on the Samuel Windsor NZ web site.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of New Zealand, without giving effect to any principles of conflicts of law.

Changes To This Agreement

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

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